Customer Support Representative (English-speaking)

About Us:

Nextiva is an innovative company providing unparalleled communication for products and services. Our cutting-edge technology coupled with Amazing Service creates seamless communication for all industries.

Why work for us? 

While we do have a focus on providing the greatest service to our clients and customers, we also believe in maintaining a work environment and a company culture that lets our people truly enjoy what they do and feel cared for.

Key Requirements:

• Bachelor degree (students can be considered)
• Advanced English (both written and oral)
• 1+ year of experience in a customer service-related role (phone-support, telesales, etc.)
• Ability to walk customers through the troubleshooting process
• Excellent verbal and written communication skills
• Positive and service-oriented attitude
• Ability to grasp technical concepts quickly and explain them to others;
• Strong work ethic and ability to thrive in a fast-paced environment

Nice to have:

· Experience with VoIP

· Business phone experience

· Experience with CRM

· Understanding of TCP/IP

Daily Responsibilities:

· You will be a true problem-solver and will use tech-savviness to ensure customer satisfaction .

· Assist new customers with initial set up of their phone system accounts;

· Accurately answer a variety of technical questions about Nextiva's services;

· Notate tickets thoroughly and properly in Nextiva's CRM.

We offer:

· Competitive salary;

· Employment under Ukrainian legislation;

· Health insurance upon probation and other benefits;

· Friendly team;

· Comfortable work environment;

· Career opportunities.