Team Leader, Support

NetFix is a service company that is passionate about creating cool products and

providing WOW-service to its clients. Our mission is to Make Success Happen - both

our clients' and our teammates. We are young, ambitious, open-minded and ready to

expand our team to achieve better results.

Responsibilities:

You are going to lead a team of Customer Support Agents, manage company resources to fulfill company goals and service standards during the shift. It includes:

• Task distribution
• Supervision of operations
• Conflict resolution and maintaining discipline
• Resolving out-of-the-ordinary cases that do not fall under standard procedures
• Reporting on the team's performance during the shift
• Providing feedback on the team's general performance and to the individual agents
• Taking part in professional and career growth of the agents and the team
• Motivating the team
• Taking an active part in business growth and development of the service we provide

If you:

• Have experience working in a Call Center for at least 6 month shift-wise (night shifts included)
• Are able to take responsibility for your choices and actions as well as choices and actions of your teammates
• Can make weighted decisions under changing or stressful circumstances
• Can lead a group of people and like to work in a team
• Have very strong written and spoken business communication skills in English (B2 level minimum)
• Possess analytical skills and are able to perceive information and highlight the main theses in it
• Can easily establish formal and informal connections, know how to find a personal approach to people
• Are able to work in constantly changing conditions, troubleshooting, know how to take control of the situation
• Know how to set goals and priorities and communicate them to other people
• Know how to clearly explain the essence of the task and monitor its implementation
• Know how to solve conflicts
• Are able to work effectively with multiple tasks simultaneously

We are glad to offer you:

• A comfortable and cozy workplace within a walking distance from Druzhby Narodiv station
• A competitive compensation that consists of a fixed salary and a bonus for your personal achievement and an input to a team result
  
• Official employment, and as your employer guarantee you paid sick leave and yearly 24-day vacation
  
• Flexible schedule, where you can choose your shifts and schedule your vacation as you wish
  
• Additional 5 days of leave, not supported by a medical certificate to run your personal errands
  
• Ability to take unpaid vacation if you feel like 24 days is not enough
  
• Opportunity to constantly develop and enhance your skills by internal and external paid trainings
  
• Participate in various team building activities and corporate parties
  
• Paid lunches to your taste in a corporate cafeteria