Оператор call-центра (English)

NetFix is a service company that is passionate about creating cool products and providing WOW-service to its clients. Our mission is to Make Success Happen - both our clients' and our teammates. We are young, ambitious, open-minded and ready to expand our team to achieve better results.

Responsibilities:

• You will join a team of support representatives that assist clients from English-speaking countries 24/7.
• Your working time will be split to three shifts
• You will help customers resolve problems with products and issues with the service by answering phone calls, chatting and via e-mail.
• You will help deliver excellent product and service to our clients by controlling the order progress.
• In your daily operations you will have an opportunity to boost your English speaking and writing skills, learn to multitask, try yourself in complaint resolution and sales (no cold calls!).
• A skilled mentor and a team of professional instructors will help you on every step of your probation period and further career development. Anyone from the team will be eager to assist you, in case you need advice.

If you:

• Are compassionate and caring,
• Can clearly state ideas and support them by arguments, justify your thoughts and opinions in English,
• Like to work in a team and be a part of it
• Can analyze a complex situation and find a solution while being calm
• Like to learn new things, get new skills
• Can be responsible for your choices and actions
• Then we will gladly welcome you to our team!

We are glad to offer you:

• A comfortable and cozy workplace within a walking distance from Druzhby Narodiv station
• A competitive compensation that consists of a fixed salary and a bonus for your personal achievement and an input to a team result
• Official employment, and as your employer guarantee you paid sick leave and yearly 24-day vacation
• Flexible schedule, where you can choose your shifts and schedule your vacation as you wish
• Additional 5 days of leave, not supported by a medical certificate to run your personal errands
• Ability to take unpaid vacation if you feel like 24 days is not enough
• Opportunity to constantly develop and enhance your skills by internal and external paid trainings
• Participate in various team building activities and corporate parties
• Paid lunches to your taste in a corporate cafeteria