2 дня назад - 14.06.2021

Customer Care Agent


Адрес: Киев, вулиця Рибальська 22, Кловская
Контакт: Mariia Smyiukha
Телефон: +380678208215

Come for the mission. Stay for the experience.

Let’s keep things simple: we are an unbelievably talented, hard-working, and compassionate team driving towards a mission that impacts a huge amount of people who use Healthcare benefits in the US. 

Healthcare benefits are complex, underutilized and a mystery for most users in the USA. We’re removing that complexity. Our industry-changing technology solution puts a simplified benefits experience in the hands of users, saving them time and money.

Following an explosive 2019 (raising $30M in Series C funding, awards for Chicago’s Best Tech Startup and Chicago’s Best Place to Work, adding 50+ key team members and more), we’re continuing down the path of high growth and high impact. 

Your impact. 

  • As the Healthcare Concierge (HCC) you will be responsible for processing the members' requests (tickets). It is the highest priority to deliver the quality product within the shortest time possible. Every member should get quality care and support, be fully informed about their benefits and the best ways to use them. 
  • Interact with members via telephone to assist and support an appropriate level of care. This may include making outbound calls to members and/or providers to assist in scheduling appointments, closing gaps in care. 
  • Partner with your leadership team, the practice administrative or clinical staff to determine the best strategies to support the practice and our members. 
  • Communicate scheduling challenges or trends that may negatively impact outcomes. 
  • Provide WOW experience to HealthJoy’s American customer base. 

Your experience.

  • High level of the English language (Upper-Intermediate)
  • You are a great logical & creative thinking person
  • Exceptional communication skills
  • Ability to adaptable to frequent change
  • Proven customer service skills is a huge plus
  • Computer literacy
  • Ability to be a real team player
  • Have a high level of accountability

Role details.

  • Working schedule 5/2 — 15:30 to 24:00 
  • 20 paid vacation days per 12 month period, 10 paid days for sick-leaves

Our rewards.

Work should be meaningful and rewarding. HealthJoy offers a robust package of employee perks and benefits including:

  • Competitive compensation
  • Great career growth opportunities
  • Experience exchange with our American colleagues
  • Health insurance
  • English lessons
  • Mental health support program
  • Company-sponsored events — team buildings, etc.
  • Corporate gifts 
  • Comfortable office in downtown

HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law.

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