Customer Support Specialist

About us 

Let's keep things simple: we are an unbelievably talented, hard-working, and compassionate team driving towards a mission that impacts every single person in the US!

Based in the US, HealthJoy is a tech company focused on simplifying the healthcare benefits experience for American customers. Our industry-changing technology solution puts a simplified benefits experience in the hands of users, saving them time and money.

Following an explosive 2019 (raising $30M in Series C funding, awards for Chicago's Best Tech Startup and Chicago's Best Place to Work and more), we're continuing down the path of high growth and high impact.

About the Role 

The Healthcare Concierge (HCC) is responsible for processing the members' requests (tickets). It is the highest priority of an HCC to deliver the quality product within the shortest time possible. Every member should get quality care and support, be fully informed about their benefits and the best ways to use them.

What You'll Do

• Interact with members via telephone to assist and support an appropriate level of care. This may include making outbound calls to members and/or providers to assist in scheduling appointments, closing gaps in care.

• Collect medical data to determine the best path forward to render successful medical resolutions.

• Partner with your leadership team, the practice administrative or clinical staff to determine best strategies to support the practice and our members.

• Communicate scheduling challenges or trends that may negatively impact outcomes.

• Provide WOW-experience to HealthJoy's American customer base.

• Ability to work independently in a virtual setting. Ability to problem solve, use best professional judgment and apply critical thinking techniques to resolve issues as they arise.

What You'll Need

• Great logical & creative thinking

• Be a strong problem solver

• Have a high level of empathy

• Be adaptable to frequent change

• Proven customer service skills

• Be aggressive desire to self-improvement

• High level of the English language (Upper-Intermediate)

• Computer literacy

• Be a real team player

• High level of accountability

HealthJoy Perks

• Understanding of the U.S. healthcare system

• Improvement of English language skills

• Intellectual challenges and contribution to a culture which embraces new ideas and changes

• Experience exchange with our American colleagues

• 20 paid vacation days per 12 month period, 10 paid sick-leaves days

• Working schedule 5/2 - 15:30 to 24:00

• Career growth opportunities

• Medical Insurance (after probation)

• Mental Health Program

HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law. In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.