Founded in 2014, HealthJoy is a rapidly growing healthcare technology company on a mission to help employers and employees maximize the value of their benefits. Our platform provides members with a centralized benefits experience by combining a virtual healthcare assistant (JOY) and benefits wallet with telemedicine and concierge services. By integrating these services, members are guided to the right point of care, high quality and low cost physicians and facilities, and prescription savings. Additionally, JOY proactively helps members manage their health and understand the benefits they have elected.
About the Role
The HealthJoy Customer Service Manager will be responsible for consistently improving customer service quality and increasing customer satisfaction.
The Customer Service Manager will execute this vision by fully understanding the needs of end users, understanding the results of the work effort that has been completed, and communicating the excitement of momentum and value that was delivered to the business back to the Healthcare concierge (HCC) team.
What You'll Do
What You'll Need
HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law. In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.