Founded in 2014, HealthJoy is a rapidly growing healthcare technology company on a mission to help employers and employees maximize the value of their benefits. Our platform provides members with a centralized benefits experience by combining a virtual healthcare assistant (JOY) and benefits wallet with telemedicine and concierge services. By integrating these services, members are guided to the right point of care, high quality and low cost physicians and facilities, and prescription savings. Additionally, JOY proactively helps members manage their health and understand the benefits they have elected.
About the Role
The Healthcare Concierge (HCC) is responsible for processing the members' requests (tickets). It is the highest priority of an HCC to deliver superb quality service and support to every member. Every client should be fully informed about their benefits and the best ways to use them to take a perfect healthcare decision.
What You'll Do
What You'll Need
Will be a plus
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