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Customer Support Specialist, Interpreter

IT - разработка ПО

    About us

    Founded in 2014, HealthJoy is a rapidly growing healthcare technology company on a mission to help employers and employees maximize the value of their benefits. Our platform provides members with a centralized benefits experience by combining a virtual healthcare assistant (JOY) and benefits wallet with telemedicine and concierge services. By integrating these services, members are guided to the right point of care, high quality and low cost physicians and facilities, and prescription savings. Additionally, JOY proactively helps members manage their health and understand the benefits they have elected.


    About the Role

    The Healthcare Concierge (HCC) is responsible for processing the members' requests (tickets). It is the highest priority of an HCC to deliver superb quality service and support to every member. Every client should be fully informed about their benefits and the best ways to use them to take a perfect healthcare decision.


    What You'll Do

    • Processing customer requests via chat and phone using our internal ticketing system and bundled software
    • Provide exceptional experience to our American customers


    What You'll Need

    • Empathy and readiness to help
    • Advanced English skills, both writing and speaking (Upper-Intermediate and above)
    • Excellent critical & creative thinking
    • Strong problem solving skills
    • Adaptability to frequent change
    • Aggressive desire to self-improvement
    • Developed typing skills (in English) - baseline for application is 25 WPM*
    • Basic computer skills
    • Responsibility and accountability
    • Being a great team player


    Will be a plus

    • Work experience in customer support or service area


    HealthJoy Perks

    • Understanding of the U.S. healthcare system
    • Daily English speaking practice
    • Intellectual challenges and contribution to a culture which embraces new ideas and changes
    • Experience exchange with our international colleagues
    • 15 paid vacation days per 12 month period, paid sick-leaves
    • Working schedule 5/2 (15:30 to 24:00 base shift; 24:00 to 08:00 ad-hoc shift), night home transfer provided
    • In-office tasty coffee, free snacks & lunches, table soccer, ping-pong, gym and friendly atmosphere
    • Career growth opportunities


    * Please, pass typing test and attach the certificate when you submit a response for the vacancy (https://www.typing.com/typingtest)