Customer Support Specialist, Interpreter

  • Компания: HealthJoy
  • Регион: Днепр
  • Отрасль компании: IT - разработка ПО
  • Рубрика: Студенты - Начало карьеры - Без опыта
  • Контактное лицо: Vira
  • Контактный телефон: +38XXXXXXXXXX показать
  • Владение языками: Английский (продвинутый)
  • Вид занятости: полная занятость

Company Description

HealthJoy Customer support team is growing rapidly so we're looking for active and fast-learning people who dream to work in friendly environment and help people day-to-day.

HealthJoy is a U.S. based company which combines technology and customer service to help Americans make better healthcare decisions, while saving time and money.

HealthJoy is an easy-to-use app that reduces healthcare costs and increases user satisfaction. Our virtual assistant, on-demand doctors, and Concierge provide personalized support to each member. HealthJoy helps to centralize a company's benefits and makes healthcare easier to navigate.

Customer service is provided by HealthCare Concierges to members by chat and phone at the cozy office conveniently located in Dnipro downtown.

 

Required skills & objectives

  • Excellent logical & creative thinking
  • Strong problem solver
  • Adaptable to frequent change
  • Sympathetic relation to people
  • Aggressive desire to self-improvement
  • High level of the English language (Upper-Intermediate)
  • Developed typing skills (in English) - baseline for application is 25 WPM*
  • Basic computer user skills
  • Team player
  • Highly responsible

 

Will be a plus

  • Working experience in customer support area
  • Basic knowledge in psychology or social sciences

 

We offer

  • Understanding of the U.S. healthcare system
  • Improvement of English language skills
  • Intellectual challenges and contribution to a culture which embraces new ideas and changes
  • Experience exchange with our American colleagues
  • 15 paid vacation days per 12 month period, paid sick-leaves
  • working schedule 2/2 (15:30 to 24:00 and 24:00 to 08:00), night home transfer provided
  • In-office tasty coffee, free snacks, table soccer, ping-pong, gym and friendly atmosphere
  • Career growth opportunities

 

Responsibilities

  • Processing customer requests via chat and phone support using our internal ticketing system and bundled software
  • Provide extraordinary experience to our American customers

 

* Please, pass typing test and attach the certificate when you submit a response for the vacancy (https://www.typing.com/typingtest)

 

 

Особенности вакансии

Уровень

  • Junior/Младший специалист

Вид занятости

  • Полная занятость

Знание языка

  • Английский язык

Дополнительные сведения

  • Работа для студента
  • Без опыта
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