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MAXI GROUP INTERNATIONAL LLC — вакансия в NOC Engineer (Tier-1)
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NOC Engineer (Tier-1)

MAXI GROUP INTERNATIONAL LLC
3 года назад
15 мая 2020
Киев

We're looking for a strong technical support engineer to join our growing team You'll be working closely with amazing professionals to maintain and improve the company service 

 

Key Responsibilities:

  •  • Handling day-to-day production issues, provide first level technical support for all systems maintained by the Professional Services 
  • Communicate with service requesters to identify, troubleshoot, and resolve technology issues 
  • Open/Update/Assign/Resolve incidents and monitor ticket queue, tickets escalation to next tier and work with senior team members to provide quick resolution to issues 
  • Perform routine system administration tasks such as user account creation, password resets, etc.
  •  • Monitor and proactively respond to alarms and alerts
  •  • Respond to emergency situations as assigned
  •  • Create automation for repeated tasks 
  • Work with systems, network and devops teams to resolve complex issues 
  • Perform other related duties as required or assigned by your manager • Stay current with system information, changes and updates 
  • Self-motivated, ability to multi-task in enterprise environment 

 

Skills / Requirements: 

  • Excellent service-oriented skills and a Can-Do approach 
  • 2-3 years of work experience as NOC Engineer or relevant IT support experience
  •  • Experience in IT systems as Linux & Windows, Servers & Networking (sysadmin level)
  •  • Knowledge of TCP/IP fundamentals and commonly-used network protocols
  •  • Operational knowledge of Microsoft Active Directory, Exchange (OWA) 
  • Understanding of monitoring concepts 
  • Good understanding of and experience with managing incidents and supporting systems 
  • Experience with OTRS, Zabbix, Grafana is preferred 
  • Log analysis 
  • Cyber background will be a BIG plus 
  • Accepts feedback from others and gives appropriate recognition to others 

 

We appreciate those who: 

  • Are not afraid to say what they think
  •  • Are independent and proactive in a fast-paced environment

 

Ольга

MAXI GROUP INTERNATIONAL LLC — вакансия в NOC Engineer (Tier-1): фото 2

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