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We're looking for a strong technical support engineer to join our growing team You'll be working closely with amazing professionals to maintain and improve the company service
Key Responsibilities:
- • Handling day-to-day production issues, provide first level technical support for all systems maintained by the Professional Services
- Communicate with service requesters to identify, troubleshoot, and resolve technology issues
- Open/Update/Assign/Resolve incidents and monitor ticket queue, tickets escalation to next tier and work with senior team members to provide quick resolution to issues
- Perform routine system administration tasks such as user account creation, password resets, etc.
- • Monitor and proactively respond to alarms and alerts
- • Respond to emergency situations as assigned
- • Create automation for repeated tasks
- Work with systems, network and devops teams to resolve complex issues
- Perform other related duties as required or assigned by your manager • Stay current with system information, changes and updates
- Self-motivated, ability to multi-task in enterprise environment
Skills / Requirements:
- Excellent service-oriented skills and a Can-Do approach
- 2-3 years of work experience as NOC Engineer or relevant IT support experience
- • Experience in IT systems as Linux & Windows, Servers & Networking (sysadmin level)
- • Knowledge of TCP/IP fundamentals and commonly-used network protocols
- • Operational knowledge of Microsoft Active Directory, Exchange (OWA)
- Understanding of monitoring concepts
- Good understanding of and experience with managing incidents and supporting systems
- Experience with OTRS, Zabbix, Grafana is preferred
- Log analysis
- Cyber background will be a BIG plus
- Accepts feedback from others and gives appropriate recognition to others
We appreciate those who:
- Are not afraid to say what they think
- • Are independent and proactive in a fast-paced environment
Ольга
больше 500 сотрудников
с 2014 года на рынке
- Бонусы и премии
- Корпоративные мероприятия
- Оплачиваемая стажировка