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NOC Engineer (English speaker)

Реклама / Маркетинг / PR-услуги

    We're looking for a strong technical support engineer to join our growing team

    You'll be working closely with amazing professionals to maintain and improve the company service



    Key Responsibilities:

    • Handling day-to-day production issues, provide first level technical support for all systems maintained by the Professional Services
    • Communicate with service requesters to identify, troubleshoot, and resolve technology issues
    • Open/Update/Assign/Resolve incidents and monitor ticket queue, tickets escalation to next tier and work with senior team members to provide quick resolution to issues
    • Perform routine system administration tasks such as user account creation, password resets, etc.
    • Monitor and proactively respond to alarms and alerts
    • Respond to emergency situations as assigned
    • Work with systems, network and devops teams to resolve complex issues
    • Perform other related duties as required or assigned by your manager
    • Stay current with system information, changes and updates
    • Self-motivated, ability to multi-task in enterprise environment



    Skills / Requirements:

    • Upper-Intermediate English level
    • Excellent service-oriented skills and a Can-Do approach
    • 2-3 years of work experience as NOC Engineer or relevant IT support experience
    • Experience in IT systems as Linux & Windows, servers and networking
    • Understanding of monitoring concepts
    • Well experienced in supporting end-user desktop applications
    • Good understanding of and experience with managing incidents and supporting systems
    • Experience with OTRS, Zabbix, Grafana is preferred
    • Log analysis
    • Cyber background will be a BIG plus
    • Accepts feedback from others and gives appropriate recognition to others



    We appreciate those who:

    • Are not afraid to say what they think
    • Are independent and proactive in a fast-paced environment