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15.09.2020

Customer Support Manager

G5 Entertainment AB
IT - разработка ПО

    We are looking for a bright and motivated individual, who has an interest in communicating and problem-solving.

     

    Position requirements:

     

    • Upper-intermediate/advanced level of English is a must;
    • Good writing skills. Be able to compose easy-to-understand instructions and polite replies to customer complaints in English;
    • Confident PC user. Good knowledge of MS Office;
    • Basic knowledge of HTML, Facebook, Twitter;
    • Excellent communication skills;
    • Be responsible, patient and self-motivated.
    • Education in the field of PR and Communication;
    • Experience in casual gaming.
    • Delivering support to customers by providing information in response to inquiries via helpdesk;
    • Monitoring customer complaints and store reviews. Answering customer complaints at the app stores;
    • Creating FAQs and user guidelines. Posting them to the company's website and helpdesk;
    • Processing customer feedback and escalating issues that require further investigation.
    • Cozy and roomy office space near Ploschad Vosstaniya metro station;
    • Full-time position, a flexible work schedule;
    • Formal employment, full social package;
    • Job interview-based salary;
    • Friendly team members and open-to-everyone working environment;
    • English language courses;
    • Gym and fitness classes for the employee.

     

     

    Please send us your CV in English at and we will get back to you.

     

    Should your experience and qualifications meet the requirements of the job opening, you can expect a call from our Hiring Department within 14 days. If you do not hear from us within the said time, we may not be able to offer you a job opportunity right now. However, we will keep your resume on file and contact you as soon as the opportunity arises.We are looking for a bright and motivated individual, who has an interest in communicating and problem-solving.