Technical Support Representative

We are looking for an enthusiastic Technical Support Representative to work on providing world class support around the globe!

Main responsibilities:

• Support and provide world-class customer service via phone, chat or helpdesk;
• Identify and assess customers' needs to achieve satisfaction;
• Handle and resolve customer complaints;
• Troubleshoot software-related issues on Windows;
• Provide fast feedback about the software issues.

SUCCESSFUL CANDIDATES SHOULD HAVE THE FOLLOWING REQUIRED COMPETENCIES / SKILLS:

• Experience in maintaining and configuring Windows;
• Peripheral devices setup;
• Experience in application troubleshooting and multi-tasking skills;
• Strong problem solving and research skills;
• English Level - Upper-Intermediate (B2+) with strong speaking skills;
• Ability to learn and adapt fast;
• Stress tolerance and decision-making;
• Ability to work in team
• High ability to demonstrate and present our solutions to technical and non-technical audiences;
• Driven and motivated mindset;
• Willingness to work on night shifts.
• System administrator, software engineer or technical support experience as well as technical certification - will be a great plus!

We offer:

• Very warm and friendly working environment
• Competitive salary and bonuses;
• Advanced training program for newcomers;
• Continuous professional competencies development and professional growth opportunities;
• Foreign languages learning in the company office (different levels of language skills; etc.)
• Corporate/ team/ special events
• Free external and internal professional trainings and certifications
• Comfortable office location;
• Participation in corporate events and more.

We are proud of our strong team of professionals and friendly corporate attitude. To apply please e-mail your CV with the detailed description of your career and skills. We guarantee the privacy of any received information.

WELCOME TO OUR TEAM!