Customer Service Specialist

We would like to invite a strong player to our Commercial Team for the position of Customer Service Specialist

Experience & Technical skills:

• 3+ years of customer service support experience.
• English - at least strong upper -intermediate level both verbal & written skills;
• Knowledge of customer service software, databases, and tools (1C/SAP/Axapta, etc., MS Office, CRM base, etc.), Excel, PowerPoint;
• Prior experience with demand management;

Personal abilities:

• Ability and experience in leading processes, projects, and people (be an advantage);
• Capability to communicate effectively in both verbal and written form;
• Strong analytical and organization skills, attention to detail, customer and service-oriented;
• Being able to work under time pressure, the capability of handling multiple tasks with simultaneous deadlines;

Responsibilities:

• Generate, maintain and update continuously reports regarding sales forecast, orders, available/imported/sold seeds, payment follow up – 80% of daily tasks;
• Support with arranging of economic contracts signing (foreign and domestic);
• Accompany execution of concluded supply agreements;

We offer:

• Competitive salary and annual bonuses;
• Official employment & annual leave 26 days, Christmas day-offs 7 days and other paid additional leave;
• Professional development and career opportunities in an international company;
• Regular training and English courses;
• Medical& accident insurance;
• Pension program;
• Location - center, to the subway 15 minutes;