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14 часов назад - 19.02.2020

Customer Support Manager

Competera

19000 $600-800 net

Адрес: Киев, Січових Стрільців 72А
Контакт: Kateryna Tsiapusta

Competera uses Big Data and Deep Learning to change the way retailers do pricing. We are known for both cutting-edge math 'under the hood' and for deep expertise in the pricing domain. We are now looking for a Customer Support Manager to change the way we support the customers' everyday needs.

What you will do:

  • Manage incoming customer inquiries
  • Troubleshoot and resolve customer issues within defined SLAs
  • Seek for the best solution to address customer needs
  • Provide forehanded interactions between customers and different departments at Competera
  • Operate with Jira Service Desk, Intercom, Jenkins
  • Educate customers about Competera product
  • Support the Knowledge Base

Starter-kit needed to join the board:

  • 1 + year of Customer Service experience
  • Advanced English and native or bilingual Ukrainian/Russian (written and spoken) proficiency is a must
  • Conflict management skills and maintain a professional composure
  • Strong desire to be part of a team achieving personal and company goals
  • Readiness to shift schedule (no night shifts)

Pleasant extras:

  • Experience with Jira, Intercom, Jenkins
  • Basic SQL knowledge

You're gonna love it, and here's why:

  • Meaningful work in an agile team, followed by continuous feedback
  • Want to learn? Competera loves that and is eager to cover 60% of your training/courses fee
  • Working hours that adapt to your biorhythm + remote workdays
  • Fair payout with regular performance-based reviews
  • Pet-friendly office in a 10-minute walk from Lukyanivska subway station
  • Paid vacation sick leaves (20 business days each) + 15 days off
  • Paid balanced lunches and a kitchen fully-stocked with fruits snacks
  • Corporate and sports events: we climb mountains, run marathons and simply have fun :)

Let's price the world together!

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