Client Success Manager / Account Manager

We are excited to invite a Client Success Manager to join our experienced and creative Beetroot team.

You will be helping Europe and Israel companies get more out of their cooperation with Beetroot, being the main coordinator and champion of our relationship with them - standing with one foot in the sales team and one foot in HR/delivery.

As Client Success Manager, you will be building very close relationships with our existing and new clients, with the goal of increasing client satisfaction, sustainable profit, and referrals from these accounts. You are our first responder to put out fires and solve urgent requests.

In order to succeed in this role, you need to be service-minded and maintain healthy relationships with a number of important internal stakeholders, so that you can drive difficult topics and changes needed. At the same time, you will have a lot of freedom for new innovative ideas, creativity, and room for their implementation.

Responsibilities:

• Be our customer service guarantor towards clients - setting the bar for client happiness, through excellent communication, flexibility and problem-solving

• Develop account relationships

• Be a go-to person for questions regarding our client’s business, and should always be updated on what their needs are, where their product and business are headed in the future

• Support colleagues with the right tone of voice and customer care communication

• Keep relationships close and warm through face-to-face meetings: travel to your clients every 2-3 months and promote+organize Ukraine visits of clients.

• Coordinate account case studies, learnings and account passion points so that sales/marketing can target them + new accounts with better communication in the future.

What we’re looking for:

• Previous experience in account management/customer success or comparable client-facing role

• International business understanding, experience, and mindset

• Good understanding of IT outsourcing / outstaffing services

• Proven experience in managing multiple projects/accounts /distributed teams at the same time

• Curiosity and drive to learn about a client’s business and products

• Flexible personality - understanding and solving the client’s needs is a high priority

• Very strong and customer care-oriented communication skills

• An affinity for difficult/uncomfortable problems

• Excellent organizer and coordinator

• Previous experience working or studying in European countries and Israel is a huge plus

Bonus:

• Strong communication skills

• You love borsch and/or Swedish meatballs!

Does this describe you?

There is such a thing as being a “true Beetroot”.

We value people who are eager for continual improvement. Someone who desires to be the most caring, professional, and progressive version of yourself. Your skills and experience are important factors, but your personality, approach, and drive for improvement are what truly make a difference. Our hope is that you will be a team player who can accept responsibility for your work, solve problems pragmatically, and remain highly motivated. It is also important to be outgoing, well-organized, and efficient with a strong ability to prioritize.

Now that we’ve covered the basics, let's share more about us!

About Beetroot

We are a Swedish-Ukrainian IT company, building dream teams of developers and designers for companies around the globe. As an emerging company, co-producing with other emerging companies, we work with both start-up businesses and advanced businesses. In essence, we are the cannonball for our client’s success. With over 500 team members, Beetroot fosters a family environment. We are a tightly knit group who loves spending time together. Our desire is to provide a cozy workplace full of trust, equality, and steamy bowls of borsch!

Do you like perks? So do we! We provide:

• A work environment with a minimum level of hierarchy

• Family-like culture in a comfortable, well-equipped office

• Great networking opportunities with international clients

• Personal and professional development opportunities

• Competitive salary, paid vacation, medical insurance, and social benefits

• Team building activities: ski trips, Beetroot breakfast, movie nights...and more!

• English lessons with native speakers

• Discounted Beetroot Academy courses

• Annual allowance to participate in competence-enhancing events

Are you a good fit? Send us your CV in English. We are waiting to hear from you!