IT Help Desk Team Lead

We invite those who fired up to:

• Provide management and direction of IT help desk team in hyper-growth environment;
• Create positive and challenging atmosphere in the team;
• Track and control of solving issues;
• Prioritization and estimation of issues;
• Continuous improvement of customer's support level;
• Automatisation of recurrent manual operation;
• Build processes to deliver highest quality and long term result;
• Become a point of expertise of all services which we support;
• Collaborate with linked departments.

Essential professional experience:

• Minimum years of experience as Support Team Lead(preferable in IT company);
• Experience of managing team which support 1000+ users;

-Strong technical knowledges in next domains: Windows AD services, client Windows OS, MacOS, network, basic security practices and experience with implementing and administration corporate IT tools;

• Basic ITIL and Agile methodology;
• Be able to work under pressure, multitasking;
• Experience with VIP customers support;
• Experience with remote customers support;
• Great leadership, organizational and time-management skills;
• Proper written and oral skills(Ukrainian, Russian, English).

We care of your:

Health

• Medical insurance/Sport compensation;
• Sport club participation (football, running, basketball or swimming clubs);
• 100% paid sick leaves;
• 20 working days of paid vacation.

Wealth

• Competitive salary and сonstant encouragement for your efforts and contribution;
• Bonuses according to company's policy;
• Welfare (financial support in critical situation).
• Gifts for significant life events (marriage, childbirth).

Personal and professional growth

• Individual annual training budget with an opportunity to visit paid conferences, training sessions, workshops etc.;
• Free corporate library;
• Opportunity to visit our non-stop internal meetups: open talks, IT Pump, etc. as a participant or a speaker and exchange knowledge;
• A world-class team of T-shaped skilled professionals that share knowledge and support each other.

Leisure time

• Corporate parties and events (Pub Quiz, Carquest, bowling championships, etc.);
• PM Foundation activities (social responsibility events);
• Weekly events aimed at culture, arts, soft skills development.