CRM Administrator

Global Message Services (GMS) is a global messaging company with over 13 years of expertise in the industry and extensive knowledge of the messaging, traffic monetization and customized software solutions. GMS is a one-stop shop for worldwide communications through high-quality turnkey solutions tailored to each client's needs.

Due to the global development of our company and Salesforce CRM implementation, now we are looking for CRM Administrator, Kyiv Office.

Main Responsibilities:

• Manage administration functions: user and security management, object customizations, process automations, fields/relationships, workflow rules, page layouts, validation rules, email templates, custom buttons and app installations, configurations and integrations;
• Manage user configuration, roles, profiles and permission sets;
• Assist with data maintenance, imports, exports and updates using data loader;
• Timely handling user requests for changes in Salesforce system;
• Troubleshoot, resolve, escalate and track system issues;
• Monitor, assess and report on Salesforce system health and usage, identify needed system improvements;
• Support QA efforts during implementations and rollouts of new system features;
• Maintain a holistic view of all business processes and users in the system to understand crossfunctional impacts with regard to configuration, process, workflow and reporting;
• Create and maintain thorough, up-to-date, functional and technical system documentation;
• Create reports and dashboards for the business.

Requirements:

• 2+ years of experience in CRM administration / development;
• Upper-Intermediate level of English;
• Attention to details, problem solving and analytical skills.

GMS Offers:

• Multicultural & dynamic environment;
• Global projects & challenging tasks;
• One-of-a-kind company culture - a mixture of talented people with open mindset and great sense of humor;
• Competitive salary and bonus system based on appraisal results;
• Training programs, medical insurance, English classes and other perks and benefits (gms-worldwide.com/career/).

Choosing GMS, you choose progress.