CRM Functional Consultant / Business Analyst

Our client is a leading global information technology, consulting and business process services company. They harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, they are serving clients across six continents.

Interviewing:

• 1-st stage: interview with the recruiter (around 40 minutes);
• 2-nd stage: interview with a client (around 1 hour);

Skills required:

•  8+ years of CRM experience & should have been as a Business analyst for at least 2 CRM implementations;
• Business discussions/workshops, and experience with CRM functional design covering functionalities like Customer management, Contact Management, Activities, Opportunities, etc; 
• Experience in providing high level solution to Business & driven the solution workshops;  
• Knowledge of co-ordination between among different teams like Development, QA, etc;
• Experience in Training to Business Users on functionality being rolled out;
• Experience in the SFA & Field sales execution implementation of CRM; 
• Deep understanding of multiple industry domains;
• Strong communication skills and be comfortable in leasing with stakeholders independently
• Good written and spoken communications in English.

Responsibilities include:

• Interaction with the key stakeholders from the client, operations and other teams for requirements gathering & new projects;
• Understand stakeholder requirements and translate into technical deliverables across a wide array of products and technologies;
• Create, present and defend complex positions and strategies for business decisions processes and plans;
• Engaging with customer and stakeholders on solution design/workshops, estimations and product demonstrations;
• Cooperation with global clients and successfully managed stakeholder expectations.

We offer:

• Only interesting and challenging project;
• Clients who are ready and willing to listen to YOUR ideas;
• Open management and friendly dynamic team;
• Competitive salary;
• English classes;
• Health and life insurance;
• Practical location and productive environment;
• Make it win-win for you and the company.

 Working with us you can expect for:

• Direct communication with a client.
• Work-life balance. No overtimes.
• Beer brewing.
• An opportunity to gain knowledge and add value to ambitious foreign client projects;
• Time for professional development and access to needed resources;
• Providing and support in receiving different Certifications;
• To grow, learn, make a difference — and to have fun!
• To work in a friendly, democratic and transparent company.
• We place high value on building trust, respect and long relationship with our colleagues.