Technical Support Consultant

Passionate about the latest trends in Tech?

What if you had a chance to be a part of the world’s leading Hardware, Software of SaaS solutions? Imagine team-mates who speak 40+ languages and have the most diverse professional and cultural backgrounds.

Join our SupportYourApp team as a Customer Support Consultant to kick-start your carrier in Tech. Get the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe  Excited? Let’s see what it takes.

What You Will Do:

• Always be up-to-date with the cutting-edge technology;
• Apply the latest and greatest customer happiness practices;
• Provide omni-channel support via chats and emails for software products;
• Communicate with developers and other departments of various IT-companies;
• Become a product expert and constantly grow.

Requirements:

• Fluent Japanese and English (C1 level both);
• Analytical & Research Skills;
• Experience in customer service;
• Basic technical experience.

Will be a great plus:

• Experience with CRM systems;
• Experience with native speakers;
• International exchange programs participation.

Benefits:

• Flexible schedule;
• Possibility to work remotely;
• Competitive compensation in USD;
• Financial and professional growth;
• Paid intensive training and trial period;
• Great management with no bureaucracy;
• Good bonuses for referring friends (referral program);
• SupportYourApp Medical Policy;
• Various sports events and team buildings;
• Corporate Library;
• Occasional business trips.

Who are we?

SupportYourApp is a Support-as-a-Service international company that provides BPO services for other IT companies around the globe. We work with clients from 30+ countries and speak 50+ languages.

Grab your chance to join us, and send us your CV in English, pointing out your outstanding skills!