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7 дней назад - 18.09.2021

Customer Support Consultant (fluent German)

SupportYourApp

Адрес: Киев, вулиця Козацька, 120/4


Passionate about the latest trends in Tech?

What if you had a chance to be a part of the world's leading Hardware, Software of SaaS solutions? Imagine team-mates who speak 40+ languages and have the most diverse professional and cultural backgrounds.

Join our SupportYourApp team as a Customer Care Consultant to kick-start your carrier in Tech. Get the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe. Excited? Let's see what it takes.

All you need is:

  • Advanced English, German;
  • Analytical & Research Skills;
  • Customer oriented and responsible attitude (customer service in your DNA :)

Will be a great plus:

  • Experience with CRM systems
  • Technical background
  • Experience with native speakers
  • International exchange programs participation
  • Customer service skills and experience

What You’ll Be Doing:

  • Resolving basic to complex support issues for customer inquiries received via emails and live chats
  • Becoming a product expert and providing documentation updates to our knowledge base
  • Ensuring customers' satisfaction
  • Communicating with developers from various IT-companies

We offer you:

  • Flexible schedule
  • Big and well-equipped office (feel it! https://officesnapshots.com/2021/04/28/supportyourapp-offices-kyiv/)
  • Possibility to work remotely
  • Competitive compensation
  • Paid intensive training and trial period
  • Great management with no bureaucracy
  • Good bonuses for referring friends (referral program)
  • SupportYourApp Medical Policy
  • Taxi for the late hours
  • Coffee, tea, candy, season fruit, and vegetables
  • Various sports events and team buildings; part-compensation for SportLife membership
  • Corporate Library
  • Occasional business trips

Who are we?

SupportYourApp is a leading customer support outsourcing company.

We work with 30+ countries and provide support in 40+ languages. There are amazing startups as well as leaders of IT industry among our clients.

Grab your chance to join them, and send us your CV in English pointing out your outstanding skills!

Visit our website! www.supportyourapp.com

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