Technical Support Consultant

Interested in Software, Hardware and E-Commerce products?

Join our SupportYourApp team as a Customer Support Consultant and provide high-level quality support for famous IT-companies from all over the world.

All you need is:

• Fluent English
• Analytical & Research Skills
• Strong troubleshooting and problem-solving skills
• Customer-oriented and responsible attitude
• Effective learning skills

Will be a great plus:

• Experience with CRM systems
• Technical background
• Basic understanding of operating systems, networking (TCP\IP protocols)
• Basic technical knowledge with one or more of the following domains: HTTPS, Proxy, HTML, database (SQL queries)
• Experience with native speakers
• International exchange programs participation
• Customer service skills and experience

What You’ll Be Doing:

• Resolving basic to complex support issues for customer inquiries received via emails and live chats)
• Becoming a product expert and providing documentation updates to our knowledge base
• Ensuring customers' satisfaction
• Communicating with developers from various IT-companies;

We offer you:

• Flexible schedule (24/5)
• Competitive compensation
• Paid intensive training and trial period
• Big and well-equipped office (feel it! https://officesnapshots.com/2021/04/28/supportyourapp-offices-kyiv/)
• Great management with no bureaucracy
• Good bonuses for referring friends (referral program)
• SupportYourApp Medical Policy
• Coffee, tea, candy, season fruit, and vegetables
• Various sports events and teambuildings
• Partial compensation for SportLife membership
• Corporate Library
• Occasional business trips

Who are we?

SupportYourApp is a leading customer support outsourcing company. We work with 33 countries and provide support in 42 languages. There are amazing startups as well as leaders of IT industry among our clients. Grab your chance to join them, and send us your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com