Customer Support Consultant (fluent German)

Micro-mobility is the future of travel. Agree?

Are you passionate about mobile devices for moving around the city and modern technologies? Join our team as a Customer Support Consultant and help users all over the world to surf the streets unlocking urban landscapes on the go.

All you need is:

• Fluent German and B1 English;
• Analytical & Research Skills;
• Customer-oriented and responsible attitude.

Will be a great plus:

• Experience with CRM systems;
• Technical background;
• Experience with native speakers;
• International exchange programs participation;
• Customer service skills and experience.

What You'll Be Doing:

• Resolving basic to complex support issues for customer inquiries received via emails and live chats;
• Becoming a product expert and providing documentation updates to our knowledge base;
• Ensuring customers' satisfaction;
• Communicating with developers from various IT-companies.

We offer you:

• Flexible schedule;
• Big and well-equipped office (feel it! https://jobs.dou.ua/companies/supportyourapp/photos/);
• Possibility to work remotely;
• Competitive compensation;
• Paid intensive training and trial period;
• Great management with no bureaucracy;
• Good bonuses for referring friends (referral program);
• SupportYourApp Medical Policy;
• Taxi for the late hours;
• Coffee, tea, candy, season fruit, and vegetables;
• Various sports events and teambuildings; part-compensation for SportLife membership;
• Corporate Library;
• Occasional business trips.

Who are we?

SupportYourApp is a leading customer support outsourcing company.

We work with 22 countries and provide support in 31 languages. There are amazing startups as well as leaders of IT industry among our clients.

Grab your chance to join them, and send us your CV in English pointing out your outstanding skills!

Visit our website www.supportyourapp.com