Customer Support Consultant (fluent Chinese)

Passionate about the latest trends in Tech?

What if you had a chance to be a part of the world’s leading Hardware, Software of SaaS solutions?

Join our SupportYourApp team as a Customer Support Consultant to kick-start your carrier in Tech. Get the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe  Excited? Let’s see what it takes.

All you need is:

• Fluent Chinese and English;
• Analytical & Research Skills;
• Basic macOS understanding;
• Customer oriented and responsible attitude.

Will be a great plus:

• Experience with CRM systems;
• Technical background;
• Experience with native speakers;
• International exchange programs participation;
• Customer service skills and experience.

What You'll Be Doing:

• Resolving basic to complex support issues for customer inquiries received via omni-channel support (emails, live chat, and calls);
• Becoming a product expert and providing documentation updates to our knowledge base;
• Ensuring customers' satisfaction;
• Communicating with developers from various IT-companies.

We offer you:

• Flexible schedule;
• Enjoy working remotely;
• Competitive compensation in USD (Financial and professional growth);
• Paid intensive training and trial period;
• Great management with no bureaucracy;
• Good bonuses for referring friends (referral program);
• SupportYourApp Medical Policy;
• Coffee, tea, candy, season fruit, and vegetables;
• Various sports events and teambuildings;
• Partial compensation for SportLife membership;
• Corporate Library.

Who are we?

SupportYourApp is a Support-as-a-Service international company that provides BPO services for other IT companies around the globe. We work with clients from 30+ countries and speak 50+ languages.

Grab your chance to join them, and send us your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com