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12.03.2021

Customer Support Consultant (fluent English, Chinese)

SupportYourApp
IT
  • Регион:Киев
Английский (продвинутый)
Китайский (продвинутый)

Interested in Software, Hardware and SaaS products?

Join our SupportYourApp team as a Customer Support Specialist and provide high-level quality support for famous IT-companies from all over the world.

 

All you need is:

  • Advanced English & Chinese
  • Analytical & Research Skills
  • Customer oriented and responsible attitude

 

Will be a great plus:

  • Experience with CRM systems
  • Technical background
  • Experience with native speakers
  • International exchange programs participation
  • Customer service skills and experience

 

What You'll Be Doing:

  • Resolving basic to complex support issues for customer inquiries received via omni-channel support (emails, live chat, and calls)
  • Becoming a product expert and providing documentation updates to our knowledge base
  • Ensuring customers' satisfaction
  • Communicating with developers from various IT-companies;

 

We offer you:

  • Flexible schedule
  • Big and well-equipped office (feel it! https://jobs.dou.ua/companies/supportyourapp/photos/). It is considered to be the best workspace in June 2019, according to «The Village».
  • Competitive compensation in USD (Financial and professional growth)
  • Paid intensive training and trial period
  • Great management with no bureaucracy
  • Good bonuses for referring friends (referral program)
  • SupportYourApp Medical Policy
  • Coffee, tea, candy, season fruit, and vegetables
  • Various sports events and teambuildings
  • Partial compensation for SportLife membership
  • Corporate Library

 

Who are we?

We are SupportYourApp, leading customer support outsourcing company. We work with 25 countries and provide BPO solutions to IT companies in 18 languages. There are amazing startups as well as leaders of IT industry among our clients.

Grab your chance to join them, and send us your CV in English pointing out your outstanding skills