Customer Support Consultant (English and German)

Interested in Software, Hardware and SaaS products?

Join our SupportYourApp team as a Customer Support Consultant and provide high-level quality support for famous IT-companies from all over the world.

All you need is:

• Fluent English and German (B2 is a minimum)
• Analytical & Research Skills
• Customer-oriented and responsible attitude

Will be a great plus:

• Experience with CRM systems
• Technical background
• Experience with native speakers
• International exchange programs participation
• Customer service skills and experience

What You'll Be Doing:

• Resolving basic to complex support issues for customer inquiries received via omni-channel support (emails, live chat, and calls)
• Becoming a product expert and providing documentation updates to our knowledge base
• Ensuring customers' satisfaction
• Communicating with developers from various IT-companies;

We offer you:

• Fixed schedule
• Big and well-equipped office (feel it! https://jobs.dou.ua/companies/supportyourapp/photos/)
• Competitive compensation 
• Paid intensive training and trial period
• Great management with no bureaucracy
• Good bonuses for referring friends (referral program)
• SupportYourApp Medical Policy
• Taxi for the late hours
• Coffee, tea, candy, season fruit, and vegetables
• Various sports events and teambuildings; part-compensation for SportLife membership
• Corporate Library
• Occasional business trips

Who are we?

SupportYourApp is a leading customer support outsourcing company. We work with 25 countries and provide support in 31 languages. There are amazing startups as well as leaders of IT industry among our clients. Grab your chance to join them, and send us your CV in English pointing out your outstanding skills!

Visit our website: www.supportyourapp.com