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3 дня назад - 11.06.2021

Customer Support Manager

JetMonsters

Адрес: Киев, Голосеевский, Васильковская
Контакт: Даниэлла

Weblium is a SaaS site-builder powered by TemplateMonster, a world leader in creating site templates (19 years in the market).

We launched in 2019 and immediately became a Product of the Day and a Product of the Week on ProductHunt.

Currently, we are looking for a Customer Support Specialist to join our team of 24/7 support and contribute to the top-class service for current and prospective users. You will be the first point of contact for anyone who enters the platform and seeks assistance in creating a website.

Responsibilities:

  • Support users on their way to creating a website — via chat and email.

  • Offer help proactively and upsell services.

  • Provide technical assistance with connecting domains, setting up an online store, etc., and troubleshoot any issues that may occur along the way.

  • Report bugs to the development team and take ownership of their resolution.

  • Write Help Center articles. 

Requirements:

  • English — advanced/fluent. You should be able to communicate in English in real-time without delays.

  • Good Russian and Ukrainian (written and spoken).

  • Excellent communication skills: the ability to listen, understand and clarify users’ needs plus work with dissatisfied customers.

  • Ability to make split-second decisions independently based on company policies and guidelines.

  • Multi-tasking: you may be handling multiple chats simultaneously and will need to process each of them with equal dedication.

Why Weblium:

  1. We are a SaaS product meaning that you can focus on the website creation domain and get a deep understanding of the underlying processes. This is often not possible in outsource/ outstaff companies.
  2. You can contribute to the product growth on multiple levels and grow with it. With us, you are not stuck in a single role, there’s plenty of ways to bring your talent to light.
  3. We are a team of professionals ready to mentor, assist and share knowledge.
  4. Weblium is a young and modern project with little to no bureaucracy.
  5. A great future is lying ahead of us. Everyone wishes they had a chance to start with Airbnb or Uber. With us, you have such an opportunity.

What we offer:

  • Day shifts (8 am-5 pm or 1 pm-10 pm) on weekdays. 

  • New lofty office near the Vasylkivska metro station.

  • Remote work opportunities (several times a week).

  • 3 calendar weeks of vacation + 1 week of sick leave.

  • Growth opportunity and collaboration with other departments.

If you find yourself a perfect fit for this position, send us your CV. You may be asked to complete a test task afterward. Good luck!



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