Customer Success Hero / Account Manager

Weblium - is a new branch in TemplateMonster company (15 years world leader in making templates for websites). We are planning to make a global ecosystem around this main sitebuilder tool. Our main goal for the next year is to create a platform where we could make 1000 websites per day.

And we are currently looking for our Customer Success Manager - a right-hand man for a client.

WHO YOU ARE AND WHAT YOU'LL BE DOING:

• You are not just a sales, customer support etc. - you are a clients' advocate who ensures a high level of their customer experience with our platform. And believe us, it's a fascinating journey with each of them. Because it requires a lot of things to handle with. You simultaneously work as a project manager, account, sales, marketing specialist, and many other positions.

• You will be working closely with a Sales team and a Weblium Studio to ensure the flow working smoothly;

• Collecting the required data from customers relating their future websites and transfer it to the Weblium Studio.

• Build long-term relationships with customers that promote their retention and loyalty and satisfaction.

• Any other activities which improve customer experience (we're open to your ideas too)

WHAT WE ARE LOOKING FOR IN YOU:

• A great communicator and negotiator;

• Strong English speaking and writing skills (advanced, fluent);

• Commitment to goals achievement;

• Dependability and reliability;

• Curiosity - you like exploring new useful stuff that is not only related to your professional sphere;
• Previous experience with Account Management, Sales or Customer Service;

WHY OUR OPPORTUNITY IS TEMPTING:

• It's an IT-product, not a typical outsourcing. Weblium is an extremely innovative and useful service in its niche. So, it's easy to use and easy to sell.
  

• Our Team. We have an awesome team of really strong professionals who believe in what they do every single day.

• Opportunities. It's a great product that has lots of opportunities. We bet, many people would love working at Uber or AirBnB when they just launched. And now you have this chance.

• We've just started. This is a new project, so we don't have this annoying bureaucracy that other companies have. Moreover, here you can bring something new and we are waiting for this!

WHAT YOU WILL ALSO GET:

• First and foremost, we teach you how to close sales like a Pro!

• Competitive salary with bonuses for KPI achievement;

• New lofty office near the Vasylkivska metro station;

• An opportunity to develop yourself as a professional by handling complicated cases;

• The dynamic startup-like culture among the team of experienced specialists;

• 80% discount for courses, seminars and other activities connected with professional development;

• 50% of taxes coverage;

• 50% discount for attending Sport-Life;

• English Speaking Club;

• 3 calendar weeks of vacation + 1 week of sick leave;

• Corporate lunch for free;

• Other benefits.

We are not afraid of challenging ourselves, so we know exactly what it takes to build a strong and successful team!

If you've seen yourself in this description and ready to join us - send us your CV!