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1 день назад - 12.05.2021

Customer support expert

SandSIV

17000 $ 600-900

Адрес: Киев, Коновальца 36, Печерский, Печерская
Контакт: Кристина Олексюк

Required skills

  • Technical knowledge or interest with the ability and to resolve technical challenges
  • Skills in maintaining documentation for dynamically evolving SaaS solutions
  • Good Technical English
  • Focus on quality
  • Attentiveness to details
  • Multi-tasking
  • Previous experience on relevant positions Skills in troubleshooting WEB applications (Chrome/Firefox DevTools)
  • Basic knowledge of HTML/CSS

As a plus

  • Basic knowledge of QA
  • Experience in working with API (via Swagger/Postman)
  • Skills in maintaining documentation for dynamically evolving SaaS solutions
  • Technical background

We offer

  • Competitive salary in EUR
  • Оffice 5 minutes metro Pechersk
  • All modern - quarantine sanitary requirements are taken into account in the organization of office work
  • Work model: office, full time
  • Free meals
  • Annual big paid vacation with flexible schedule and covered sick leaves
  • The opportunity of professional growth
  • Possible business trips to Switzerland
  • Welcoming atmosphere (awesome team of professionals always ready to help)

Responsibilities

  • Understand the product and write user guides, maintain current ones.
  • Track the progress of bug-fixes and improvements including following up on problem resolution to clients
  • Resolve or further triage product or service problems by clarifying and analyzing clients' complaints
  • Provide investigation on standard and non-standard client's inquiries
  • Analyze clients' business needs and provide them with necessary solutions
  • Listens and responds to clients' needs and concerns

Project description

SandSIV Switzerland AG enables leading companies to gather Superior Customer Intelligence. Through its end-to-end Customer Experience Management (CXM) platform, SandSIV directly contributes to increased operational efficiency, helps accelerate business performance and provides measurable impact on revenues and the bottom-line.

We are looking to strengthen our team which is currently developing the next generation of big data analytics for our Customer Intelligence Hub. If text classification/sentiment analysis, big data mining and predictive analytics are areas you would like to work in - this is the right place!

We are looking for a Customer Support Expert to work on a permanent basis in our team in Kiev

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