We are looking for a Technical Support Engineer to provide support to our customers.
A successful candidate should be responsible, good at problem solving, enjoy making things work and helping people, able to set priorities correctly and work under time constraints. A certain degree of technical skills will be needed (most of which can be learned on the go), but more importantly, the candidate should demonstrate fluent English, excellent oral and written communication skills, and the ability to learn new skills quickly.
The position combines 2nd line support duties with 1st line support activities, as well as a number of QA tasks. Close collaboration with 3rd line, QA, Development and Product teams are a big part of this job, so teamwork aptitude is a must. The person in this position is expected to master the product from both the support and daily use perspectives.
Beneficial skills, knowledge and experience: