Customer support representative (English)

  • Компания: Lucky Labs
  • Регион: Киев
  • Зарплата: 14 000 грн.
  • Отрасль компании: IT - разработка ПО
  • Рубрика: Студенты - Начало карьеры - Без опыта
  • Контактное лицо: Анна Турчанинова
  • Вид занятости: полная занятость

We are looking for an open-minded person who will be a great part of our team. Your key role is to support our clients from around the world and to ensure that they are pleased with our service.

 

Main requirements:

 

  • University degree or students of 4-5th year of study

  • Good speaking and writing English is a MUST (Upper-Intermediate or higher level)

  • Strong PC skills (MS Office, Gmail/Gdoc, Internet)

  • Customer focused and solution oriented

  • Attentive to details and responsible

  • Ability to work night shifts

  • Experience working with native English speakers is a plus

 

Key responsibilities:

 

  • Provide technical support to existing clients, understand customers' problems and needs to successfully solve incoming requests

  • Work with significant amount of information and be able to explain major points clearly

  • Co-operate with financial, technical and content departments on requests that require further investigation

  • Stay in high spirits all shift long (that is one of the most essential, please consider it if you wish to join our team)

 

We offer:

 

  • Interesting and challenging work in large and dynamically developing company
  • Shift work with stable schedule 2/2: day shift (8 a.m. till 8p.m.), night shift (8 p.m. till 8 a.m.)
  • Probation salary - 450 USD, 500 USD as a regular (extra bonuses possible)
  • Paid vacation and sick leaves
  • Probation period - 2 months, depends on your results
  • One-week paid training before entry on direct responsibilities
  • Corporate social events
  • Free coffee, tea, cookies and fruits =)

 

 

Прошу обратить внимание на время работы - ночные смены

 

 

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