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29.11.2018

Customer support representative (English)

14 000 грн.

Lucky Labs
IT - разработка ПО

    We are looking for an open-minded person who will be a great part of our team. Your key role is to support our clients from around the world and to ensure that they are pleased with our service.

     

    Main requirements:

     

    • University degree or students of 4-5th year of study

    • Good speaking and writing English is a MUST (Upper-Intermediate or higher level)

    • Strong PC skills (MS Office, Gmail/Gdoc, Internet)

    • Customer focused and solution oriented

    • Attentive to details and responsible

    • Ability to work night shifts

    • Experience working with native English speakers is a plus

     

    Key responsibilities:

     

    • Provide technical support to existing clients, understand customers' problems and needs to successfully solve incoming requests

    • Work with significant amount of information and be able to explain major points clearly

    • Co-operate with financial, technical and content departments on requests that require further investigation

    • Stay in high spirits all shift long (that is one of the most essential, please consider it if you wish to join our team)

     

    We offer:

     

    • Interesting and challenging work in large and dynamically developing company
    • Shift work with stable schedule 2/2: day shift (8 a.m. till 8p.m.), night shift (8 p.m. till 8 a.m.)
    • Probation salary - 450 USD, 500 USD as a regular (extra bonuses possible)
    • Paid vacation and sick leaves
    • Probation period - 2 months, depends on your results
    • One-week paid training before entry on direct responsibilities
    • Corporate social events
    • Free coffee, tea, cookies and fruits =)

     

     

    Прошу обратить внимание на время работы - ночные смены