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27.02.2018

Customer support representative (English)

14 000 грн.

Lucky Labs
IT - разработка ПО
  • Регион:Киев

We are looking for an open-minded person who will be a great part of our team. Your key role is to support our clients from around the world and to ensure that they are pleased with our service.

 

Main requirements:

 

  • University degree or students of 4-5th year of study

  • Good speaking and writing English is a MUST (Upper-Intermediate or higher level)

  • Strong PC skills (MS Office, Gmail/Gdoc, Internet)

  • Customer focused and solution oriented

  • Attentive to details and responsible

  • Ability to work night shifts

  • Experience working with native English speakers is a plus

 

Key responsibilities:

 

  • Provide technical support to existing clients, understand customers' problems and needs to successfully solve incoming requests

  • Work with significant amount of information and be able to explain major points clearly

  • Co-operate with financial, technical and content departments on requests that require further investigation

  • Stay in high spirits all shift long (that is one of the most essential, please consider it if you wish to join our team)

 

We offer:

 

  • Interesting and challenging work in large and dynamically developing company

  • Shift work with stable schedule 2/2: night shift (8 p.m. till 8 a.m.)

  • Probation salary - 340 USD, 500 USD as a regular (extra bonuses possible)

  • Paid vacation and sick leaves

  • Probation period - 2 month, depends on your results

  • One-week paid training before entry on direct responsibilities

  • Comfortable office in the city center (Business Center Leonardo)

  • Corporate social events

  • Free coffee, tea, cookies and fruits =)

 

Прошу обратить внимание на время работы - ночные смены