Intern System Administrator (ServiceDesk)

Room 8 Studio is a fast-paced solutions provider for game industry leaders from all over the world, no matter the genre or platform is.

We are looking for a System Administrator to bring new ideas and professional experience and work on cool game projects together.

Requirements:

• Service orientation personality with pleasant and good customer service skills;

• Knowledge of core Active Directory services, Remote Desktop Services, and remote assistance tools;

• Understanding how ticket systems work;

• Knowledge of Windows 10, macOS, iOS, Android;

• Ability to assemble and disassemble a PC;

• Client focus: Identifies and satisfies the needs of clients; builds relationships and trust with clients;

• Experience in a Help Desk environment as a plus;

• Work experience with JIRA as a plus.

Responsibilities:

• Provide first-line technical support and problem-solving in cases of user hardware/software and network failure;

• Provide solid support to customers with a high degree of customer satisfaction and technical expertise;

• Respond to assigned customer questions, problems and adheres to SLA;

• Provide installation and upgrading of computer systems hardware and software;

• Maintain and update internal knowledge base and self-service articles;

• Provide end-user support on Windows, iOS, Mac, Android;

• Provide support to remote users or sites.

Room 8 Offers:

Variety of interesting and challenging tasks on top-end projects;

Professional Development:

• the opportunity to become part of a strong team and develop in your direction;
• using a corporate online library for self-education and development;
• learning and development and improving the level of English proficiency: corporate courses from Elementary to Advanced, daily communications with colleagues and clients from different countries;

Competitive financial reward paid vacation and sick leave;

Modern office with lots of FUN with our talented and creative dream team!

About Room 8 Studio:

Room 8 Studio has come a long way from a small team of developers and artists to a flagship studio of 350+ people. Our studio is world-class oriented: we work with Ubisoft, EA, Gameloft, Gaijin, NCSOFT, Skydance Interactive, and other headliners of the gaming industry. Games are our way of life and a source of constant inspiration!

You can find out more about us on the company's website: www.room8studio.com