Reservation Agent

Reservation Agent

To complete the team of our reservations department, we are looking for a Reservations Agent. He/she will be responsible for dealing with guest requests to make a booking at our hotel. In detail this means:

• Handle all incoming calls, faxes and emails for accommodation
  
• Respond to all enquiries in a timely manner
• Process all information using the hotel computer systems
• Maintain up to date knowledge on sales strategies, rates, products, packages, facilities and inventory at all times
• Sell our products and services to meet guests needs in line with our concepts with a focus on hotel profit
• Follow up on no shows, commissions and loyalty programmers

Personal Requirements

• Attention to detail is essential
  
• Natural attitude towards providing excellent quality service
• Previous experience from reservations, front office or meeting & events is mandatory
• Excellent computer skills and knowledge of Opera & 1C would be an advantage
• Excellent telephone manner is essential
• Excellent time management and organizational skills essential
• High levels of motivation, enthusiasm and an innovative approach
• Good team player with a flexible and cooperative attitude
• Fluency in English both written and oral