Customer support

 Support Manager - Kharkov

International Company is looking for an experienced and highly motivated support care agent.

Responsibilities

• Contact new and existing clients ensuring they receive the highest level of service
• Following up on client matters
• Customer Service, including Customer relationship management via e-mail, telephone, live chat.
• Client-related administration and account opening
• Assisting Compliance with the processing of Know-Your-Client documentation

Qualifications:

• Fluent knowledge of Russian and  English
• A University or College degree
• Experience in Fintech (customer support) is preferable
• Computer literate.
• Excellent communication skills, strong personality and self-directed.

Remuneration

• Working Days: Monday - Friday (ability to work in shifts: day, evening, night)
• A very attractive salary (base + bonus) will be offered to the successful candidate based on experience
• Development Training (in-house) offered