Customer Service Specialist

ControlPay is Global freight audit solution provider. We are trusted Partner between our customers and their carriers. Every year we process millions of transport orders and invoices. Doing this by our own developed programs and supported by customers' service teams we achieve cost saving and visibility in the complex processes of our clients. This makes ControlPay the innovative and fast-growing company, leading the social-responsible business on the market.

We are looking for candidates who would like to become Customer Service Specialist in our Kyiv office.

YOU will be involved in:

• Navigation through and usage of ControlPay web-platform and support tools;
• Providing Customer support via e-mail, ControlPay platform and incoming calls;
• Following communication procedures, guidelines and policies;
• Ensuring that each Customer receives outstanding service by providing a friendly environment;
• Resolving Customer requests in order to provide full, timely and professional response on all customer inquiries.

Person we are looking for:

YOU need to:

• Know English on the Upper-Intermediate level (or higher), both written and spoken;
• Have good knowledge of MS Office and Customer Service communication tools;
• Have previous work experience in Customer Service;
• Have logistics knowledge (as a plus).

YOU are:

• Attentive to details;
• Fast-learner;
• Result-oriented and proactive in problem solving;
• Responsible;
• Flexible;
• Team player;
• Able to prioritize and multi-task

What we offer to You:

• Experience of cooperation in a cross-cultural environment with dedicated professionals;
• Friendly and energetic team as well as significant support from colleagues;
• Long-term employment;
• Competitive compensation level;
• Special Adaptation Training program;
• Health care (medical insurance);
• Sport Communities;
• Team-building activities;
• Comfortable working place with modern facilities;
• Office close to Vasylkivska subway station;
• Possibility to combine the remote work with the office one.
• Development opportunities include:
• Periodical performance and progress review;
• Transparent path of career and professional growth;
• Internal training programs.

If you are interested in this position and match above-stated requirements, please do not hesitate to send your CV to or following the link https://controlpay.bamboohr.com/jobs/view.php?id=22&source=aWQ9Nw%3D%3D

For more detailed information about our company, visit our official page:

https://www.controlpay.com