Real Time Analyst

BPO Nextdoor is looking for a specialist who is fluent in English (both verbal and in writing) as well as has good mathematical skills. This specialist will work as a real-time analyst with our customer's contact centre. If you have a sharp analytical mind and are interested in analytical/management work with a reputable German company, please send us your CV.

Requirements:

• Upper-intermediate level of English (written and spoken) is a must
• Mathematical thinking, fast analysis and interpretation of numerical indicators
• Practice in using workforce management tools (IEX, Avaya CMS, Teleopti, Aspect) will be an advantage
• The mathematical background will be an advantage
• A good level of MS Excel (Hlookup, Vlookup, Advance Excel Topics, Basic Macro, etc.) will be an advantage

Responsibilities:

• Real-time control (ensuring the use of resources to meet the requirements of the amount of the calls).
• Support/participation in process automation and implementation to optimize the use of resources.
• Monitoring and analysis of the most important performance indicators and trends for deployment recommendations, planning and adaptation of resource needs
• Prediction and creation of reliable time planning through simulations based on historical data.

Working conditions:

• Good, competitive salary
• Comfortable office in Lviv and possibility of remote work
• Compensation for the costs of sports club subscriptions
• Ability to visit cinema for free once a month
• Relocation Rent Support
• Free language classes at our office
• Young and friendly team
• Regular interesting corporate events

If you consider yourself as a suitable candidate for our position and your skills are appropriate for our requirements - please, send us your CV to Отправить резюме and we will promptly contact selected candidates.