Chargeback Analyst

We are a multicultural team looking for Chargeback Analyst!

Chargeback analysts investigate disputed credit and/or debit card transactions and then take suitable action to resolve those disputes, including processing refunds and/or debits to cardholders or merchants or writing off transactions.

Job location: Lviv, Ukraine

Job type: Full time

Job Duties:

• Reviews, analyze and manage incoming disputes and representments between cardholders and merchants
• Analyze documentation and information to insure validity of disputes
• Ability to discern potential risk to the company
• Converses with customers via phone and email
• Handles multiple tasks and quickly pivots from one task to another, as needed
• Maintains an understanding of business operations
• Knowledge of association rules and regulations of Visa/Master Card etc.
• Assist on special projects as assigned
• Verify that the contents in each document correspond to the correct case and/or account
• Assist other agents with retrieving documents when requested
• The ability to work and analyze the Reports and provided some ideas to improve work process

Job Requirements:

• 2-3 years chargeback experience with an emphasis on payment processing
• Upper Intermediate English level
• Highly organized with the ability to prioritize workload and manage multiple responsibilities effectively without losing attention to detail.
• Collaborative approach to problem solving
• Self-motivated with exceptional time management skills
• Excellent verbal and written skills
• Must possess advanced computer skills including MS Office Suite
• A commitment to personal high standards and the desire and ability to positively contribute to team and company goals
• Consistently demonstrates a positive attitude and willingness to adapt, pivot, and learn new things

What we're offering:

• Great work environment, where professional growth and team spirit are 2 core values
• Competitive salary
• Benefits package including guitar and yoga lessons, dental insurance and office meals
• Professional development opportunities

If you are interested in our job offer, please send your CV in English at Отправить резюме

Confidentiality of all applications is assured!