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Chargeback Analyst

PayPro Global inc
  • Регион:Львов
Английский (выше среднего)

We are a multicultural team looking for Chargeback Analyst!


Chargeback analysts investigate disputed credit and/or debit card transactions and then take suitable action to resolve those disputes, including processing refunds and/or debits to cardholders or merchants or writing off transactions.


Job location: Lviv, Ukraine

Job type: Full time


Job Duties:

  • Reviews, analyze and manage incoming disputes and representments between cardholders and merchants
  • Analyze documentation and information to insure validity of disputes
  • Ability to discern potential risk to the company
  • Converses with customers via phone and email
  • Handles multiple tasks and quickly pivots from one task to another, as needed
  • Maintains an understanding of business operations
  • Knowledge of association rules and regulations of Visa/Master Card etc.
  • Assist on special projects as assigned
  • Verify that the contents in each document correspond to the correct case and/or account
  • Assist other agents with retrieving documents when requested
  • The ability to work and analyze the Reports and provided some ideas to improve work process


Job Requirements:

  • 2-3 years chargeback experience with an emphasis on payment processing
  • Upper Intermediate English level
  • Highly organized with the ability to prioritize workload and manage multiple responsibilities effectively without losing attention to detail.
  • Collaborative approach to problem solving
  • Self-motivated with exceptional time management skills
  • Excellent verbal and written skills
  • Must possess advanced computer skills including MS Office Suite
  • A commitment to personal high standards and the desire and ability to positively contribute to team and company goals
  • Consistently demonstrates a positive attitude and willingness to adapt, pivot, and learn new things


What we're offering:

  • Great work environment, where professional growth and team spirit are 2 core values
  • Competitive salary
  • Benefits package including guitar and yoga lessons, dental insurance and office meals
  • Professional development opportunities


If you are interested in our job offer, please send your CV in English at [адрес скрыт]


Confidentiality of all applications is assured!