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10.07.2020

Customer Support English remote only

VEN Commerce Ltd.
IT - разработка ПО
  • Регион:Киев
Английский (продвинутый)

We are looking for a highly motivated individual to join our team in Kyiv as a Customer Support Representative for the outstanding online jewelry store.

 

You will work completely remotely.

 

Your responsibilities:

 

  • Customer support: emails and calls;
  • We take care of all clients' requests and provide them help in a timely manner;
  • Your responsibility is to support all clients' requests from different channels - emails, calls, social networks;
  • The main goal is to make all our clients satisfied with our service and products;

 

 

Will be a plus:

 

  • Experience with Zendesk;
  • Have a native speaker communication experience;

 

Requirements:

 

  1. Customer service skills and experience/call center environment.
  2. English - advanced, better with an accent;
  3. German - advanced or upper intermediate(strong) or French (advanced or upper intermediate(strong) will be a plus.

 

Working schedule is floating:

 

  • working schedule is flexible;

  • shifts may vary depending on the season: 

          staring 9:00 am - till 6:00 pm or 3:00 pm - 12:00 pm : total = 8h;

  • 4 business days a week;

  • 1 working day: Saturday or Sunday: 8 h;

  • night shifts are possible during the high season *

 

Total: 40 hours per week

 

First 2 weeks - learning process(paid)

 

Approbation period: 3 months

 

High season for Customer Support 2020:

 

  • mid-April - end of May;

  • November - mid- January;

 

Equipment:

 

  • You may work from your laptop or the company's laptop;

  • Headphones: provided by the company;

 

We provide:

 

  1. Official contract - FOP registration;
  2. Salary, fixed in USD;
  3. Covering taxes;
  4. Accounting service for your FOP;
  5. Medical insurance after 6 months of work;
  6. 30 paid days, that you can spend on:
  • vacations;

  • holidays;

  • sick days;