Customer Support English remote only

We are looking for a highly motivated individual to join our team in Kyiv as a Customer Support Representative for the outstanding online jewelry store.

You will work completely remotely.

Your responsibilities:

• Customer support: emails and calls;
• We take care of all clients' requests and provide them help in a timely manner;
• Your responsibility is to support all clients' requests from different channels - emails, calls, social networks;
• The main goal is to make all our clients satisfied with our service and products;

Will be a plus:

• Experience with Zendesk;
• Have a native speaker communication experience;

Requirements:

1. Customer service skills and experience/call center environment.
2. English - advanced, better with an accent;
3. German - advanced or upper intermediate(strong) or French (advanced or upper intermediate(strong) will be a plus.

Working schedule is floating:

• working schedule is flexible;

• shifts may vary depending on the season: 

          staring 9:00 am - till 6:00 pm or 3:00 pm - 12:00 pm : total = 8h;

• 4 business days a week;

• 1 working day: Saturday or Sunday: 8 h;

• night shifts are possible during the high season *

Total: 40 hours per week

First 2 weeks - learning process(paid)

Approbation period: 3 months

High season for Customer Support 2020:

• mid-April - end of May;

• November - mid- January;

Equipment:

• You may work from your laptop or the company's laptop;

• Headphones: provided by the company;

We provide:

1. Official contract - FOP registration;
2. Salary, fixed in USD;
3. Covering taxes;
4. Accounting service for your FOP;
5. Medical insurance after 6 months of work;
6. 30 paid days, that you can spend on:

• vacations;

• holidays;

• sick days;