Client Support Associate

ProgService LLC is looking for a motivated, energetic, self-starter to join our team in our office in Zaporizhia. We provide comprehensive, hands-on training.

We are seeking people who value teamwork but enjoys exceeding individual expectations.

About us:

ProgService LLC is international product company. Our mission is to develop world class technologies for Online Advertising and Big Data processing markets. Unlike our competition, the key reason to our success is the fact that we develop all of our Java based code from scratch. Our systems are developed around handling massive amounts of Ad serving and large data volumes with the highest level of optimization. Our team consists of highly motivated professionals in the the Computer Science, Online Advertising and Data Analytics space. With a global reach, we have established long-term partnerships with customers across the world, helping them grow and expand their business and cater to their every needs.

Responsibilities:

The role includes many opportunities to learn the in-depth debugging and technical side of programmatic Ad serving while also assisting with the business development needs of our clients and partner companies.

Position Overview: Client Support Associates focus on helping to onboard and assist active clients with their day-to-day needs and serving support requests

• First point of contact for incoming customer support inquiries via phone, Skype, and email.

• Identify and manage opportunities by up selling additional solutions based on clients needs.

• Qualify warm leads and the interest of potential clients content and demo requests.

• Schedule demos of the platform for those who have established an interest in using the company's services.

• Work closely and liaise with sales team to ensure qualified leads are converted.

• Develop relationships and rapport with clients in order to ensure continued business.

• Documentation - May assist in the creation of Knowledge Base notes and FAQ, review product documentation and suggests updates to online documentation as needed.

Requirements:

• Upper Intermediate English level(both written and spoken)
• Applicants should have a good technical grasp of basic advertising concepts and be ready to learn to use tools for analyzing technical setups: we routinely assist with database reports in SQL, debugging using Postman, requests monitoring, and related tasks.

We're ready to hire talented student who is ready to learn fast.

Benefits:

• A real opportunity to increase your professional and English language level. 

• Sufficient social package including health insurance, paid sick pay.

• Decent level of wages, bonus wage pay according to the results of the year in the amount of the average salary.

• Working hours Mon - Fri from 11:00 to 20:00; five-day work week; vacation - 21 days.

• Clean, bright and modern office. Comfortable working place.

• Work with global client base.

• Friendly team building.

• Free snacks and drinks within office.

• Pay for gym membership.

To apply, please email your resume along with a cover letter that includes a description of your current level of technical know-how or your familiarity and experience with the programmatic ad tech ecosystem to Отправить резюме , or call Показать контакты (066)873-10-90( Andrey Leonidovitch)