Customer Care Team Lead - English (14:00-23:00)

We are:

Wix’s Customer Care group. Our Experts use their unique understanding of Wix products to provide support via phone, chat and email to over 200 million users around the world.
We’re responsible for collecting valuable user feedback to improve Wix’s products, and play a vital part in moving the company forward. We work in small teams to allow everyone to express their creativity and never stop learning.
We’re looking for a Customer Care Team Lead who’s highly proficient in written and spoken English and can work evening hours (14:00-23:00).

You are:

A people manager with 1-2 years of experience in leading a customer-facing team in the tech sector. Your communication skills and emotional intelligence have helped you build and maintain positive relationships with colleagues. You can provide constructive feedback and respond to well. You’re methodical, detail-oriented, and have lead a team in that spirit.
You thrive in fast-paced environments and you can handle both the day-to-day while looking at the big picture. You’re motivated, independent and exceptional at project management and organization. You believe in data and you’re passionate about technology’s ability to improve people's lives. Experience working on a global team is a plus.

As a Customer Care Team Lead, you will:

• Mentor, advise, and lead your team members in their journey to best support Wix users

• Set expectations of team performance based on feedback and transparency, while achieving their collective and individual goals

• Lead by example, handling customer escalations with creative problem-solving

• Contribute to the growth of our department by interviewing potential team members in our hiring process

• Influence the way we support our users and improve it to make sure our users’ experience is the best possible

• Participate in global and cross company projects to improve our products and optimize our users’ experience

• Prioritize tasks and projects

To apply to this role you need to be legally eligible to live and work in Ukraine and to be located in the country.

Please send your CV in English.

From our Life at Wix Blog: Meet Wix’s Customer Care Experts.