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Volunteer Operations Manager

10 месяцев назад
24 мая 2023
Киев

Volunteer Operations Manager

Job Title: Volunteer Operations Manager

Reports to: Head of Operations Department

About the organization:

Our organization is an NGO that focuses on evacuating civilians on a large scale from war zones in Ukraine. We are dedicated to providing safe and efficient transportation out of danger zones, and to assisting those in need.

Job Summary:

The Operations Manager is responsible for overseeing and managing operations projects within an NGO focused on evacuating civilians from war zones in Ukraine. This position will develop and implement operational plans and policies, maintain systems and processes, coordinate with other departments, assist the Head of Operations, monitor and evaluate operational processes, and ensure security considerations are integrated into operations.

Responsibilities:

  • Managing operations projects, including developing and implementing new systems and educating others on how to use these systems.

  • Maintaining systems and processes to improve operational efficiency.

  • Coordinating with other departments and teams to ensure the smooth operation of the organization.

  • Assisting the Head of Operations Department in overseeing the overall operations of the department.

  • Identifying opportunities for process improvement and implementing changes to improve efficiency and effectiveness.

Tasks examples:

  • Development and improvement of a document management system that meets the requirements of all stakeholders (Legal, Finance, chairperson, and users)

  • Development, implementation, and training of a system for recording volunteer agreements based on the volunteers' database, accounting for the existing business process and the tasks of the People and Legal departments

  • Project management for the implementation of a grant program: together with the Fundraising, evaluate the required metrics and conditions for the implementation of the project, together with the Programs, develop an implementation plan, metrics, and responsibles, track the plan and manage resources for the successful completion of the grant aid project

  • Leading a project to develop an internal organizational wiki, taking into account requests from the Operations, People, and Leadership Team, as well as the capabilities of the Info department. In case of insufficient capacity of the Info department, develop and execute together a plan to increase these capabilities for the project

  • Leading a project to develop an internal organizational project management system, taking into account the request from the Leadership Team, as well as the capabilities of the Info department. In case of insufficient capacity of the Info department, develop and execute together a plan to increase these capabilities for the project

  • At the request of the departments/groups' heads, help them to develop the structure, responsibilities, tasks, and management systems of their departments/groups

Qualifications:

  • At least 1 year of experience in project management or operations management role

  • Organizational and coordination skills

  • Experience in a humanitarian sector is a plus

  • C1+ of Ukrainian or russian is required

  • C1+ English

If you are interested in this position, please submit your resume to https://airtable.com/shrLnHMzrwEazob6c?prefill_flde2mNMwdm2uI9UO=rec6RAwaoFngqMABT or email to   Отправить резюме




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