Customer Care Specialist for Ukrainian market

Hello, there!

We are GymBeam and our vision is to build the largest fitness & health food platform and be among the top 3 biggest players in all markets of Europe.

We currently operate in 14 European markets, have been awarded as the "e-shop of the year" in several countries, and have millions of customers who share our passion for fitness and health.

We are currently looking for a new colleague in Ukraine who is eager to learn and grow implementing new ideas that will help us become No. 1 fitness e-shop in the Ukrainian market.

Are you up for the challenge?

WHAT WILL YOUR DAY LOOK LIKE

• You will be responsible for responding to customer reviews in Ukraine and assist with placement of orders, refunds, or exchanges;
• You will check and create credit memos for B2B and B2C customers;
• You will follow-up with the orders' status and solve the issues it might come up;
• You will provide accurate, valid and complete information by using the right methods&tools;
• You will work with the Country Manager to ensure proper customer service is being delivered;
• You will collaborate with the business team regarding product questions, or with the marketing team regarding promotions;
• You will answer any questions the customer may have about available products and services;
• You will follow communication procedures, guidelines and policies;
• You will select appropriate responses to customer issues and work quickly to resolve them.

WHO ARE WE LOOKING FOR?

• Experience in call center or customer service field;
• University under-graduate or fresh graduate is preferred;
• Native/fluent in Ukrainian language (C2 level) and excellent communication skills in English (C1 level);
• Customer focused & obsessed: ability to adapt and respond to different types of personas;
• Strong attention to details skills, data-driven & passionate about customer satisfaction;
• Familiar with CRM systems and practices;
• Ability to multitask, prioritize and manage time effectively.

This job opportunity is remote in Ukraine, not anywhere else, with a salary range from 600 - 800 € monthly gross.

HOW TO APPLY

Please send us your     CV in English    by clicking here - once we receive your application, our team will review your profile and might contact you for more details.

Look forward to meeting you!