Tech Lead

GigaCloud is an expert that provides cloud services for business development. 

We are empowering businesses with secure and scalable private cloud solutions, and the freedom to focus on growth and innovation. 

Since 2016, GigaCloud has helped more than 1500 companies to digitally transform themselves with the charm of cloud technologies. Services based on our cloud infrastructure are used daily by more than 20 million people in Ukraine and other countries. 

In 2021, GigaCloud was recognized as the best company that provides IaaS services in Ukraine. Now we are opening a new position of Tech Lead.

Responsibilities:

• Constant and comprehensive support of department employees on technical issues that arise in the process of solving customer requests. Answers to questions of employees, direct inclusion in the solution of the client's request, if necessary;
• Development and regulation of technical support procedures (in the part of the technical component of the unit's work);
• Analysis of appeals from customers (in terms of topics, products/services, customers);
• Analysis of technical knowledge and skills of employees. Development of educational materials and training of employees;
• Conducting technical interviews with candidates for open positions in the division; 
• Writing technical documentation, monitoring the preparation of client instructions and other technical documentation;
• Coordination of the interaction of various structural divisions in the process of solving the client's request;
• Participation in technical certifications of employees of the division, in the process of transition between levels of support;
• Preparation of regular reports based on the results of the analysis and/or monitoring;
• Participation in client projects on migration to the cloud. 

Requirements:

• Work experience in a similar position in the field of technical support from 1 year;
• Еxperience with VMware, KVM, Hyper-V;
• Knowledge of network technologies at the CCNA level;
• Knowledge of Windows/Linux OS at the administrator level;
• Experience in implementing strategies to improve the quality of customer service;
• Experience in administration and control of employees' work in chat/e-mail/ticket platforms;
• Experience in creating and writing policies, regulations and launching business processes;
• Experience in organization and training of employees;
• Excellent communication skills;

What we offer to our Employees:

• Officially registered full time employment.
• Flexible working schedule with a remote possibility.
• Medical insurance.
• Paid vacation, sick leave.
• Opportunities for development and improvement of professional qualifications.
• Work in a friendly atmosphere, created by a team focused on long-term relations.

“The Gigacloud LLC company is certified in accordance with the ISO 27701 “Personal Data Management System” standard, complying with the GDPR rules, demonstrates the company’s conscious position regarding the processing and storage of personal data of candidates for an interview, we hereby warn you that by responding to our invitation and by agreeing to a meeting with us, you consent to the processing of your personal data by Gigacloud LLC”