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Старший администратор отдела приема и размещения гостей (Front Office Supervisor)

Hilton Kyiv
Отели / Рестораны / Развлекательные комплексы

    We believe Hospitality isn't just a job; it's a journey of self-discovery, growth, community and cultures. Our Team Members are extraordinary professionals who work together to deliver exceptional experiences for all who walk through our doors. As we continue to grow and innovate, our Vision «to fill the earth with the light and warmth of hospitality» has never faltered. We are more than a room for the night. We create heartfelt experiences for Guests, meaningful opportunities for Team Members, and a positive impact in our Communities.


    We provide you with:

    • 8 hours working schedule, 5/2
    • official employment with full social package
    • medical insurance
    • uniform
    • bonus system
    • free meals in cafeteria for Team Members
    • transportation services
    • attractive unique rates for accommodation around the world
    • opportunities for learn and develop


    We expect from you:

    • Previous supervisory experience in the hotel
    • Good Knowledge of Opera PMS and Ukrainian cashiering discipline
    • Positive attitude and good communication skills
    • Commitment to delivering a high level of customer service
    • Calm, efficient, and organized with great attention to detail
    • Ability to multi-task while maintaining a positive attitude when working with a Guest
    • Professional manner with an emphasis on hospitality and guest service
    • Leadership skills


    Your duties and responsibilities will be:

    • achieve positive outcomes from Guest queries in a timely and efficient manner
    • demonstrate a high level of customer service at all times
    • demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
    • maximize room occupancy and use up-selling techniques to promote hotel services and facilities
    • use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
    • comply with hotel security, fire regulations and all health and safety legislation
    • act in accordance with policies and procedures when working with front of house equipment and property management systems
    • supervise, train the team, act as a role model
    • enjoy the work as we do :-)


    You may find more about us in Instagram: #hiltonkyiv#careersathilton#wearehilton