Customer Support Service Purchase Specialist

The role has 3 key objectives:

· To achieve sustainable and profitable client growth

· To build a partnership with the client built on demonstrable value delivered to their business

· To retain the client beyond the current contract period whilst maintaining or improving commercial terms

Knowledge & Experience

· Experience of working with business processes such as invoicing, project management and purchase orders

· Solid organisational, prioritisation and time management skills and the ability to coordinate and track multiple projects simultaneously

· Sound numerical skills, ability to process large volumes of data and the ability to apply these skills in a business context

· Excellent Microsoft Office skill particularly Excel and Word

· Able to talk the same language as the teams - know the language of FMCG communications.

· Experience of complex incident reporting and complaint management

· Polished professional communication and presentation skills

· Bi-lingual English & relevant language for area