Front Office Agent (Receptionist)

A five-star hotel Fairmont Grand Hotel Kyiv is currently looking for Front Office Agent to join our team!

Fairmont Hotel, a leader in the global hospitality industry, with a distinctive collection and a worldwide reputation for excellence. Fairmont offers guests an extraordinary place that is created by combining unique architecture and structure, expressive decor and artistry, and magnificent features all in one great location.

Main responsibilities:

• Guest arrivals and departures process;
• Processing of all necessary payments during the shift;
• Handle & coordinate room assignments and pre-arrivals;
• Handle guests' concerns;
• Offer referral for services and handle requests for information;
• Handle and store luggage;
• Assist with the check-in and check-out of groups and tours;
• Assist other departments as required.

Requirements:

• Higher education;
  
• Fluent English;
• Decision making skills;
• Solid communication skills both written and verbal;
• Excellent customer service skills;
• Knowledge of Opera (PMS) is a must.

We offer:

• International hotel chain working experience;
• Official employment;
• Transparent salary and bonuses;
• Permanent training programs;
• Full day job with 8 hours working day;
• Meals at staff restaurant and uniform provided by the hotel;
• Positive working atmosphere;
• Hotel location: Poshtova Ploshcha metro station.

You are Welcome:

• To contact us;
• To send us Your CV with picture.