Technical Support Coordinator

ELEKS is looking for Technical Support Coordinator in our Lviv Office or remote

REQUIREMENTS

• 1.5+ year of experience in user support
• Strong knowledge of help desk software (Jira) and ERP (1C)
• Basic knowledge of databases
• The ability to explain problems and solutions clearly to non-technical users
• Customer service orientation
• Intermediate level of English

RESPONSIBILITIES

• Coordinate work of first level support for customers requests
• Properly escalate unresolved queries to the next level of support
• Walk customers through problem solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Ensure proper recording, documentation and closure
• Recommend procedure modifications or improvements
• Preserve and grow your knowledge of help desk procedures, products and services

WHAT WILL YOU GET WITH ELEKS

• Above average compensation and competitive Social package
• Close cooperation with a customer
• Challenging tasks
• Competence development
• Ability to influence project technologies
• Projects from scratch
• Team of professionals
• Dynamic environment with low level of bureaucracy
• Medical insurance

ABOUT ELEKS

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 1,500+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.