Communications specialist

  • Company: ELEKS
  • Region: Ternopil
  • Company branch: IT-software Manufacturing
  • Rubriс: Telecommunication
  • Contact person: Diana Dmytriv
  • Contact phone: +38XXXXXXXXXX показать
  • Job Type: full-time

Doctor ELEKS is looking for Communications Specialist in our Ternopil location

 

RESPONSIBILITIES

 

  • Act as a single point of contact for phone calls and emails from staff regarding Doctor ELEKS issues and queries
  • Receive, log in and manage calls from internal staff via telephone and email
  • Ensure that service requests and incidents are recorded appropriately
  • Ensure that all submitted service requests are processed
  • Communicate service requests that require other groups to be involved
  • Escalate service requests as required to ensure completion within SLA targets
  • Provide 1st line support - troubleshooting of Doctor ELEKS related problems from in-house software to hardware, Laptops, PCs and Printers
  • Troubleshoot basic network issues such as lost network connection
  • Escalate unresolved incidents and requests to the 2nd line support team
  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
  • Provide basic in-house training in Jira and Confluence
  • Provide stats for the weekly Service Desk report on request trends
  • Publish support documentation to assist staff with requests for information and provide staff training if required
  • Create user accounts, reset passwords, create groups etc

 

REQUIREMENTS

 

  • Working experience in call-center

 

WHAT WILL YOU GET WITH DOCTOR ELEKS

 

  • Above average compensation and competitive Social package
  • Close cooperation with a customer
  • Challenging tasks
  • Competence development
  • Ability to influence project technologies
  • Team of professionals
  • Dynamic environment with low level of bureaucracy

 

ABOUT DOCTOR ELEKS

 

Doctor ELEKS is a smart medical information system that allows healthcare organisations to deliver improved patient care at a lowered cost by automating and streamlining complex operating processes and clinical data management practices

Mission of the product is:

Accelerating quality and value of health care service delivery.

 

Особенности вакансии

Вид занятости

  • Полная занятость

Знание языка

  • Английский язык

Дополнительные сведения

  • Без опыта
Пожаловаться на вакансию
Поделиться вакансией: share facebooktweet

Понравилась вакансия?

Подписаться на похожие вакансии

Начните поиск с размещения резюме

40% работодателей ищут сотрудников в
базе резюме еще до размещения вакансии

Зарегистрируйтесь и разместите резюме

Разместить резюме

Начните поиск с размещения резюме

40% работодателей ищут сотрудников
в базе резюме еще до размещения вакансии

  • Создайте свое резюме на rabota.ua
  • Получайте предложения от работодателей