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2 недели назад - 11.10.2021

Customer care agent

MyChip

Адрес: Киев, Голосеевский
Контакт: Татьяна

We are guided by deep technical knowledge, achievements and industry experience, combining them with such human values as curiosity, empathy, trust, sincerity and respect for freedom of opinion and choice. This defines the essence of Mychip company and helps build long-term relationships with colleagues, partners and users.

YOU WILL:

  • Process incoming requests through chats, mail, telephone, and messengers;
  • Inform users about current promotions and product offers;
  • Record user requests, work with the portrait, add key information to the player’s profile;
  • Communicate with related departments to resolve technical, payment, and VIP issues;
  • Create the friendliest and warmest possible atmosphere for the client, resolve issues here and now;
  • Comply with quality communication requirements and KPIs.

YOU ARE:

  • 1+ years of experience as a support/customer service agent (preferably in the gaming industry);
  • High level of Hindi skills, knowledge of English will be an advantage;
  • Desire to grow and develop in the company, develop the product;
  • Willingness to work in mixed shifts (day and night);
  • Typing at a speed of 160 characters per minute.

THE PERKS:

Being a part of the MyChip team is a wonderful and rewarding experience. You’ll be in an environment of an incredibly diverse team of smart, kind and motivated colleagues in the most inspiring and collaborative office space in the capital of Ukraine, with access to the best tools and platforms to develop your skills and succeed in your role. In addition, you will receive:

  • Competitive compensation based on experience and qualifications;
  • Career development opportunities;
  • Knowledge sharing;
  • Private health insurance;
  • Paid sick days;
  • Corporate events, parties and activities;
  • Wellness rewards, including gym memberships;
  • Tea, coffee, refreshments, snacks, etc.

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