Support Specialist (Chinese, English speaking)

Start your career at Nimbus Platform

Join our team for an exciting journey into the emerging world of decentralized finance. What unites our professionals with varied backgrounds is curiosity and passion. Make things happen with us.

Duties:

• the support worker needs to participate in calls and chats with Chinese speaking users;
• needs to translate the documents from English into Chinese, and the opposite way;
• the working time is from 7 o’clock Beijing time till 16: 00 o’clock Beijing time. The Beijing time -GMT+8;
• checking the messages from the users and reply to them on Jira Dashboard, understand the crux of each client’s issue;
• always be informed about the latest news of Nimbus platform, involved in all Nimbus platform processes;
• working in a friendly and progressive team, paying attention to small details that will lead to a big success in our daily work;

Requirements

• the English language must be a fluency level only, Chinese — either professional or native;
• having experience in the Support Department at least 2 years;
• having technical skills or programming knowledge will be an asset;
• knowing popular CRMs — Jira.

Terms:

• Working from home on your own equipment (computer or laptop);
• Working in an international distributed team;
• Remuneration in USDT;
• The salary amount is to be negotiated individually to be decent;
• Probation period of 1 to 3 months, according to the results of the interview.