Customer Support Representative

Looking for a new opportunity in customer service? Join our team at Window Repair NYC! We are a professional glass company located in NYC, in business since 2014, and one of the fastest-growing window and door firms in the area. Our customers love us, but we need your help to keep up with the demand!

What sets us apart from other window firms is that we not only sell windows and doors, but we also repair them. We're currently seeking a remote customer service expert to provide exceptional assistance to our customers. If you're a compassionate and patient communicator who enjoys helping others, this could be the perfect fit for you!

As a Customer Service Representative, your responsibilities will include:

• Using various communication channels to interact with customers
• Relay customer issues/requests to the development team
• Utilizing cloud support platforms such as Intercom and Salesforce
• Maintaining a positive and professional attitude at all times
• Responding promptly to client inquiries
• Reviewing client retention and identifying bugs

To be considered for this position, you must have:

• A minimum of 2 years of customer service experience
• Knowledge of the legal field (advantageous)
• Familiarity with SalesForce, Intercom, and G Suite (a plus)
• Excellent communication skills, both verbal and written
• Strong interpersonal skills to collaborate with various departments
• A data-driven mindset
• Tech-savviness and eagerness to learn new software
• Ability to handle escalated client issues
• Self-motivation and the ability to motivate others

In return, we offer:

• The opportunity to work remotely from the heartland of Kyiv, Ukraine
• 9-10 hour shifts Monday through Friday with bonuses at year-end
• Opportunity for rapid growth within the company
• Professional development and advancement
• Regular English practice with the team
• Paid sick days and vacation

Join our team and help us continue to provide outstanding service to our customers!