Customer Support Representative (USA market)

Wentrum is searching for a Customer Care Representative.

Do you know who we are?

Wentrum - a company that provides assistance for students during all steps of their education:

• 11 years experience mostly in the USA, UK markets;
• 10 000+ partners around the world;
• >300 orders daily.

What do we offer?

• Communication with native speakers on daily basis;
• Ability to choose the working schedule that suits you best (morning 7:00- 15:00; day 15:00-22:00; night- 22:00- 7:00) and the possibility to work remotely after probation period;
• Ability to raise your fix every 3 months;
• Additional bonuses for cross-sells and up-sells;
• Up to 25% KPI;
• Team buildings and corporate parties (event calendar every month);
• Comfortable and innovative office (near Pecherska).

Main Responsibilities:

• Communicating with customers and partners by calls, chats, emails, and messages;
• Promptly process orders, applications and resolve client's requests;
• Providing feedback on the efficiency of the customer service process;
• Ensure customer satisfaction and provide professional customer support;
• No cold calling.

Requirements:

• Fluent English (B2 is a minimum);
• Strong desire to work and constantly develop your skills and knowledge;
• Ability to learn fast;
• Basic knowledge of MS Office;
• Being a team player.

If this is all about you, then send your CV and be ready to receive an invitation to an interview :)

In the meantime, while you are thinking of submitting a CV or not, check out one of our winter corporate videos in Egypt that can influence your decision.

Are you still hesitating? Visit our website.

Check out our social media channels: FB, Instagram.